Skip to main content

Customer Service Tips During Open Enrollment 2016

By Barbett Byarlay Ramsey | December 15, 2015 | Healthy Lifestyle, Insurance Education

Feature Blog Image

With some important health insurance enrollment deadlines upon us – January 15 for coverage starting February 1 and January 31 for coverage starting March 1 – you may have questions about changing your insurance plan or choosing a plan that’s right for you. During this busy enrollment period, you have several options for finding answers to your questions.

PLEASE NOTE: If you bought your health plan through the Health Insurance Marketplace, you must contact the Marketplace to make changes or cancel your plan. You can reach them at or by calling 1-800-318-2596. Remember – if you have a subsidy, you have a Marketplace health plan.

Blue Connect. Blue Connect is our online, secure, 24/7 member portal that lets you see your claims and benefits, make a payment, get a temporary ID card, find a doctor, and more. Also, if you just want to renew your current BCBSNC plan for 2016, and you didn’t get your plan through the Marketplace, you can do that on the website too. To learn more about Blue Connect, you can read this post.

Call later in the week or during evening hours. Call volume is always highest on Mondays and during the day, especially around lunch. Try calling later in the week, or during the evening hours after 5 pm. We’re open until 7 pm Monday through Friday, and around this time of the year we even have some weekend and late-night hours. Click here to see the entire schedule for open enrollment.

Onsite customer service. BCBSNC has seven retail stores in North Carolina.  Hours vary by store location. Also, we have two agents in the lobby of our Durham service center for walk-in service from 8 am to 5 pm, Monday through Friday.

BCBSNC sales line. Are you under the age of 65 and calling to purchase a plan just for you and your family? You can call the BCBSNC sales line directly at 1-800-324-4973. Please note: This number is for sales only and not for typical customer service requests.  

Call your authorized agent. If you signed up for your health plan through a BCBSNC authorized sales agent, that agent may be able to help you.

Schedule a call-back. If prompted by the recording, you can make an appointment to be contacted later in the day. However, this option turns off once appointments are filled for the day.

We understand waiting on hold can be frustrating. We appreciate your patience as we work to answer your questions through the upcoming open enrollment deadlines.