ACA Open Enrollment

Frequently Asked Questions

The FAQs are updated on a weekly basis from consumer questions on the phone, by email or social media. If you cannot find answers to your questions this site, please us the contact information listed on the page for assistance.


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We are here for you!

Brad Wilson, CEO, discusses how we are prepared to serve our customers during this year’s ACA open enrollment period.

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How to make a payment

Important payment information for new and existing customers.


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More Details: Using Your Insurance

Premiums to Rise in 2018 for Affordable Care Act Plans

Two weeks ago our CEO, Brad Wilson, wrote about the future of the Affordable Care Act (ACA) and what it means for individual premiums in 2018. Today we’re following up by announcing the proposed rates we’ve filed for ACA coverage next year in all 100 North Carolina...

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3 Affordable Care Act Myths That Refuse to Die

In this era of “fake news” and opinions that are stated with convincing certainty, you may find it hard to know what’s real. Especially when it comes to something as complex as health care. The thin line between myth and reality seems to get a lot thinner...

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ACA Deadline Extention

The federal government has extended the enrollment deadline for January 2017 coverage from December 15 to December 19. If you enroll in a health insurance plan through HealthCare.gov or the Marketplace Call Center (1-800-318-2596 – open 24/7) by December 19,...

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When and How to make Your Payment to Start ACA Coverage

  When and How to Make Your Payment to Start ACA Coverage   You’ve done the research and found the health plan that’s right for you. Now it’s time to complete the enrollment process by making your first payment. Paying bills is no one’s favorite task. But,...

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Enrollment Questions? Try These Online Resources

You already know that health care and health insurance are changing rapidly these days. And whether you’re a long-time Blue Cross and Blue Shield of North Carolina member or you’re enrolling in a BCBSNC plan for the first time, you’re bound to have questions about...

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For ACA Plans: Emergency Room Visits Will Cost More in 2017

The cost of emergency room care is becoming an emergency of its own. Care received in the ER costs substantially more than similar treatment in an urgent care center or from a primary care physician. A typical ER visit is about $1,900, according to BCBSNC claims data....

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3 Reasons Why You Need a Primary Care Doctor

If you buy your own coverage through the federal Health Insurance Marketplace, you may be in for a pleasant surprise while comparing plans this year.   1. Copayments are going down. Copayments to see a primary care physician – your main doctor who acts as your...

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Three Ways to Get the Right ACA Coverage in 2017

Signing up for a new health insurance plan can seem a bit challenging, especially if it’s your first time. But don’t worry. We’ve got you covered with these tips on how and where to select your plan. If you’re signing up for an Affordable Care Act...

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What Our 2017 ACA Rates Mean for You

Rising health care costs mean that health insurance premiums will be higher for next year’s Affordable Care Act plans. But there’s something you can do about rising premiums: Check the federal marketplace to see if you qualify for a federal subsidy to help you pay for...

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Should My Kid in College Stay on My Health Insurance Plan?

When our daughter went off to college, my wife and I were excited and overwhelmed with decisions. However, one decision we forgot to consider was health insurance. Should our daughter stay on the family plan? We assumed she would, but we needed more information to...

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