As of May 1, 2014, we enrolled more than 232,000 customers in ACA plans through the Exchange. More North Carolinians having access to health insurance is a good thing. But the top-line enrollment number doesn’t tell the whole story.
We’ve seen a high volume of Individual Under 65 applications coming in for April coverage and decided to help our new customers by extending the first month’s initial payment due date to April 4. This is for both ON and OFF the Marketplace. Payment must be received by April 4 (not postmarked). Any applications that haven’t […]
by Tarsha Rowland, Vice President Customer Service Operations at BCBSNC We know it doesn’t always feel as if your time matters to us when you have to spend time on hold. We’re sorry that our customers have had difficulty getting answers from us. It’s frustrating for us to fall short of your expectations. The fact is that implementing […]
By Brad Wilson, CEO, Blue Cross and Blue Shield of North Carolina I hope you’ve seen or heard about our Let’s Talk Cost initiative. Sometimes people ask me why we are running commercials and promoting a website dedicated to rising health care costs. I think a better question is: Why didn’t we, and others in the […]
The old marketing phrase “one size fits all” has fallen on hard times. Whether shopping for smartphones or sweaters, consumers want their choices. That’s true even for health insurance. Partly in response to the Affordable Care Act, health insurers are offering consumers more plans to choose from, including plans that keep premiums lower by limiting […]
BCBSNC was in the news recently because our ACA plans did not offer family coverage for married same-sex couples or domestic partners. We received some criticism for that decision. We deserved it. We’re committed to serving all North Carolinians, and our decision to delay family coverage for these customers was inconsistent with that commitment. Today, […]
The Affordable Care Act has created enrollment issues for thousands of North Carolinians, and recently we’ve received specific questions regarding enrollment for domestic partners. Currently, while some large employers (including ourselves) choose to cover domestic partners, that option isn’t yet available for our small group or individual customers. However, we are implementing changes that will […]
Credit card scams, identity theft and … insurance fraud? Yes, it happens. As you might know, when applying on the the ACA Health Care Exchange for health insurance, applicants are required to provide personal information. Though the Exchange takes a number of security precautions, that doesn’t mean there’s no risk. This is of particular concern […]
Problems in Washington have made it hard for us in North Carolina to enroll customers and issue membership cards. Many are frustrated as they wait to speak with someone who can help. This is unacceptable.