Tag: health care reform

 

Customer Service at BCBSNC: Your Time Really Does Matter to Us

Customer Service at BCBSNC: Your Time Really Does Matter to Us

by Tarsha Rowland, Vice President Customer Service Operations at BCBSNC We know it doesn’t always feel as if your time matters to us when you have to spend time on hold. We’re sorry that our customers have had difficulty getting answers from us. It’s frustrating for us to fall short of your expectations. The fact is that implementing […]
Why Talk Cost? The Health Care Cost Conversation in North Carolina

Why Talk Cost? The Health Care Cost Conversation in North Carolina

By Brad Wilson, CEO, Blue Cross and Blue Shield of North Carolina I hope you’ve seen or heard about our Let’s Talk Cost initiative. Sometimes people ask me why we are running commercials and promoting a website dedicated to rising health care costs. I think a better question is: Why didn’t we, and others in the […]
The Skinny on Narrow Networks

The Skinny on Narrow Networks

The old marketing phrase “one size fits all” has fallen on hard times. Whether shopping for smartphones or sweaters, consumers want their choices. That’s true even for health insurance. Partly in response to the Affordable Care Act, health insurers are offering consumers more plans to choose from, including plans that keep premiums lower by limiting […]
BCBSNC Makes Family Coverage Available for All Legally Married Couples & Domestic Partners in ACA Plans

BCBSNC Makes Family Coverage Available for All Legally Married Couples & Domestic Partners in ACA Plans

BCBSNC was in the news recently because our ACA plans did not offer family coverage for married same-sex couples or domestic partners. We received some criticism for that decision. We deserved it. We’re committed to serving all North Carolinians, and our decision to delay family coverage for these customers was inconsistent with that commitment. Today, […]

Domestic Partners and the Affordable Care Act in North Carolina

The Affordable Care Act has created enrollment issues for thousands of North Carolinians, and recently we’ve received specific questions regarding enrollment for domestic partners. Currently, while some large employers (including ourselves) choose to cover domestic partners, that option isn’t yet available for our small group or individual customers. However, we are implementing changes that will […]

Four Ways to Protect Yourself Against Insurance Fraud

Credit card scams, identity theft and …  insurance fraud? Yes, it happens. As you might know, when applying on the the ACA Health Care Exchange for health insurance, applicants are required to provide personal information. Though the Exchange takes a number of security precautions, that doesn’t mean there’s no risk. This is of particular concern […]
A Special  Message From Brad Wilson, CEO of BCBSNC

A Special Message From Brad Wilson, CEO of BCBSNC

Problems in Washington have made it hard for us in North Carolina to enroll customers and issue membership cards. Many are frustrated as they wait to speak with someone who can help. This is unacceptable.

Video: Health Care Reform 101 — The Basics

Health care reform is complicated, we understand. That's why we've put together a short, easy-to-understand video series explaining the upcoming changes.
Members: How to Access Your BCBSNC Account Online

Members: How to Access Your BCBSNC Account Online

This post walks you through the first few important steps of the insurance process, namely accessing ID Cards and insurance information online using the Member Service Portal.