Tag: Customer Service

 

BCBSNC Billing Deadline Extended to April 4th for April 1st Coverage

BCBSNC Billing Deadline Extended to April 4th for April 1st Coverage

We’ve seen a high volume of Individual Under 65 applications coming in for April coverage and decided to help our new customers by extending the first month’s initial payment due date to April 4. This is for both ON and OFF the Marketplace. Payment must be received by April 4 (not postmarked). Any applications that haven’t […]
Customer Service at BCBSNC: Your Time Really Does Matter to Us

Customer Service at BCBSNC: Your Time Really Does Matter to Us

by Tarsha Rowland, Vice President Customer Service Operations at BCBSNC We know it doesn’t always feel as if your time matters to us when you have to spend time on hold. We’re sorry that our customers have had difficulty getting answers from us. It’s frustrating for us to fall short of your expectations. The fact is that implementing […]
Beyond the Call: How Jessica Helped a Customer Resolve Bills Exceeding $57K

Beyond the Call: How Jessica Helped a Customer Resolve Bills Exceeding $57K

While there are hundreds of stories we could share, this one really spoke to the heart of what it means to take care of our customers. The video below profiles Jessica, one of our amazing customer service professionals, helping a struggling customer. Like all of us here, Jessica cares deeply about our customers. Here’s how she […]
A Special  Message From Brad Wilson, CEO of BCBSNC

A Special Message From Brad Wilson, CEO of BCBSNC

Problems in Washington have made it hard for us in North Carolina to enroll customers and issue membership cards. Many are frustrated as they wait to speak with someone who can help. This is unacceptable.
Members: How to Access Your BCBSNC Account Online

Members: How to Access Your BCBSNC Account Online

This post walks you through the first few important steps of the insurance process, namely accessing ID Cards and insurance information online using the Member Service Portal.
Options for Customer Service Due to Large Call Volume

Options for Customer Service Due to Large Call Volume

We continue to experience high volume of calls regarding insurance plans and Health Care Reform. Despite increased support staff, hold times continue to be longer than anticipated. Please review this previous blog post for details about making payments and how to use insurance if you don’t have an ID card. There are two options if you need […]