Like many companies, BCBSNC sponsors and encourages internal networks for employees who share certain interests or have things in common. Employee networks help our workforce develop a sense of community with each other, regardless of location, job or department. There’s also a benefit that goes beyond our own 4,500 employees: Employee networks are helping us […]
We’ve seen a high volume of Individual Under 65 applications coming in for April coverage and decided to help our new customers by extending the first month’s initial payment due date to April 4. This is for both ON and OFF the Marketplace. Payment must be received by April 4 (not postmarked). Any applications that haven’t […]
by Tarsha Rowland, Vice President Customer Service Operations at BCBSNC We know it doesn’t always feel as if your time matters to us when you have to spend time on hold. We’re sorry that our customers have had difficulty getting answers from us. It’s frustrating for us to fall short of your expectations. The fact is that implementing […]
While there are hundreds of stories we could share, this one really spoke to the heart of what it means to take care of our customers. The video below profiles Jessica, one of our amazing customer service professionals, helping a struggling customer. Like all of us here, Jessica cares deeply about our customers. Here’s how she […]
Problems in Washington have made it hard for us in North Carolina to enroll customers and issue membership cards. Many are frustrated as they wait to speak with someone who can help. This is unacceptable.
We continue to experience high volume of calls regarding insurance plans and Health Care Reform. Despite increased support staff, hold times continue to be longer than anticipated. Please review this previous blog post for details about making payments and how to use insurance if you don’t have an ID card. There are two options if you need […]