Author: James LaCorte

 

Where does my health insurance premium really go?

Where does my health insurance premium really go?

Health insurance customers often ask a simple question about the premium they pay every month: Where does my premium dollar go?
BCBSNC Billing Deadline Extended to April 4th for April 1st Coverage

BCBSNC Billing Deadline Extended to April 4th for April 1st Coverage

We’ve seen a high volume of Individual Under 65 applications coming in for April coverage and decided to help our new customers by extending the first month’s initial payment due date to April 4. This is for both ON and OFF the Marketplace. Payment must be received by April 4 (not postmarked). Any applications that haven’t […]
Customer Service at BCBSNC: Your Time Really Does Matter to Us

Customer Service at BCBSNC: Your Time Really Does Matter to Us

by Tarsha Rowland, Vice President Customer Service Operations at BCBSNC We know it doesn’t always feel as if your time matters to us when you have to spend time on hold. We’re sorry that our customers have had difficulty getting answers from us. It’s frustrating for us to fall short of your expectations. The fact is that implementing […]
Beyond the Call: How Jessica Helped a Customer Resolve Bills Exceeding $57K

Beyond the Call: How Jessica Helped a Customer Resolve Bills Exceeding $57K

While there are hundreds of stories we could share, this one really spoke to the heart of what it means to take care of our customers. The video below profiles Jessica, one of our amazing customer service professionals, helping a struggling customer. Like all of us here, Jessica cares deeply about our customers. Here’s how she […]

Neighbors Helping Neighbors: BCBSNC Retail Stores in North Carolina

Sometimes it just feels like there’s never enough time in the day. Wake up, go to work, do your job, come home, help the kids with their homework. Before you know it, it’s dark outside and you didn’t get through half of the tasks on the dreaded to-do list. We understand. We’re there with you. […]

Four Ways to Protect Yourself Against Insurance Fraud

Credit card scams, identity theft and …  insurance fraud? Yes, it happens. As you might know, when applying on the the ACA Health Care Exchange for health insurance, applicants are required to provide personal information. Though the Exchange takes a number of security precautions, that doesn’t mean there’s no risk. This is of particular concern […]
Members: How to Access Your BCBSNC Account Online

Members: How to Access Your BCBSNC Account Online

This post walks you through the first few important steps of the insurance process, namely accessing ID Cards and insurance information online using the Member Service Portal.
Options for Customer Service Due to Large Call Volume

Options for Customer Service Due to Large Call Volume

We continue to experience high volume of calls regarding insurance plans and Health Care Reform. Despite increased support staff, hold times continue to be longer than anticipated. Please review this previous blog post for details about making payments and how to use insurance if you don’t have an ID card. There are two options if you need […]